Answers to the most common questions about Catmerce. Can't find what you need? Reach out at the bottom of the page.
Catmerce connects your Meta (Facebook/Instagram) Ads account with your Shopify or WooCommerce store, so you can see real ad performance next to real store revenue — all in one dashboard, without switching between platforms.
Catmerce currently connects with Meta Ads, Shopify, and WooCommerce. You can connect one or multiple stores and ad accounts to a single Catmerce account.
No. Connecting Meta, Shopify, or WooCommerce takes a few clicks through secure login (OAuth) — no code required. WooCommerce stores use our lightweight plugin for the connection.
Yes. Every new account gets a 1-month free trial with full access to the platform. No charge until the trial ends.
Go to your Catmerce dashboard, select "Connect Meta," and log in with Facebook. You'll be asked to grant access to the ad accounts you want to track.
Select "Connect Shopify" from your dashboard, enter your store URL, and approve the connection through Shopify's secure app authorization screen.
Install the free Catmerce WordPress plugin on your site, then enter the connection key shown in your Catmerce dashboard to link your store. See our WordPress Plugin page for the full walkthrough.
Yes, depending on your plan. You can manage multiple stores and Meta ad accounts from a single Catmerce dashboard.
Yes. Catmerce only requests the access needed to power your dashboard and reports, and all connections use each platform's official, secure authorization methods. See our Privacy Policy for full details.
Not yet — Catmerce is currently a web app (PWA) that works like a native app on your phone. You can add it to your home screen for quick, full-screen access:
Once added, Catmerce opens like any other app on your phone. Native App Store and Google Play apps are coming soon.
See our Pricing section for current plans and features.
You'll be automatically billed for your selected plan through our payment provider, Paymob, unless you cancel before the trial ends.
Yes. You can cancel from your account settings at any time — you'll keep access until the end of your current billing period.
Yes, within 7 days of your first paid charge. See our Refund & Cancellation Policy for full details.
First, check that your Shopify/WooCommerce connection is still active in your Catmerce account settings. If the issue continues, contact support@catmerce.com with your account email and store name.
This is usually due to differences in attribution windows or currency/timezone settings between Meta Ads Manager and Catmerce. Check your attribution settings in your dashboard, or contact support for help matching them.
Yes, just go back to the Connections page in your dashboard and reconnect it the same way you did originally. No data is lost.
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