Privacy Policy

Last updated: September 9, 2026

This Privacy Policy explains how Catmerce ("Catmerce," "we," "us," or "our") collects, uses, shares, and protects information when you use our website (catmerce.com), our application, and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Catmerce is operated from Egypt.

2. Information We Collect

2.1 Information You Provide Directly

  • Account information: name, email address, password, business/company name
  • Billing information processed through our payment provider, Paymob (Catmerce does not store your full card details — see Section 5)
  • Support communications: messages you send us for help or feedback

2.2 Information from Connected Platforms

When you connect a third-party platform to Catmerce, we access data through that platform's official API, only as needed to provide the Service:

  • Meta (Facebook/Instagram) Ads: ad account information, campaigns, ad sets, ads, performance metrics (spend, impressions, clicks, conversions), and related insights
  • Shopify: store information, product catalog, order and revenue data, customer order history (not full customer payment details)
  • WooCommerce: store information, product catalog, order and revenue data, customer order history (not full customer payment details)

We access this data solely to display it within Catmerce's dashboard and to power the features you use (e.g., matching ad spend to store revenue, reporting, alerts).

2.3 Information Collected Automatically

  • Usage data: pages visited, features used, actions taken within the app, device and browser type, IP address
  • Cookies and similar tracking technologies via Google Analytics (usage analytics) and the Meta Pixel (advertising and conversion measurement) — see our Cookie Policy for details

3. How We Use Information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Connect and synchronize data between Meta Ads and your connected store(s)
  • Generate reports, dashboards, insights, and automated alerts
  • Process payments and manage subscriptions and free trials
  • Communicate with you about your account, billing, and service updates
  • Monitor, analyze, and improve the Service and troubleshoot issues
  • Detect, prevent, and address fraud, abuse, or security issues
  • Comply with legal obligations

We do not sell your personal data to third parties.

4. How We Share Information

We share information only in the following circumstances:

  • Service providers: with vendors who help us operate the Service, including Paymob (payments), hosting providers, and analytics providers (Google Analytics, Meta Pixel), under obligations to protect your data
  • Platform providers: data flows to and from Meta, Shopify, and WooCommerce strictly as required for the integrations you activate; Catmerce is not affiliated with, endorsed by, or sponsored by Meta, Shopify, or WooCommerce
  • Legal requirements: if required by law, regulation, legal process, or governmental request
  • Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to you
  • With your consent: in any other case, only with your explicit permission

5. Payment Information

Payments are processed by Paymob, a third-party payment processor. Catmerce does not store your full payment card numbers on its own servers. Paymob's handling of your payment data is governed by Paymob's own privacy policy.

6. Data Retention

  • Account and store-connection data is retained for as long as your account is active.
  • If you delete your account, we delete your personal data and disconnect all integrations within 30 days, except:
    • Records we are legally required to retain (e.g., billing/transaction records, generally retained for up to 5 years under applicable Egyptian tax/accounting law)
    • Aggregated or anonymized data that no longer identifies you
    • Data reasonably necessary to resolve disputes, enforce our agreements, or prevent fraud

7. International Users

Catmerce is available to users in all countries. Because we operate from Egypt and use service providers (including Meta, Google, and Paymob) that may process data in other countries, your information may be transferred to and processed in countries other than your own. We take reasonable steps to ensure such transfers are handled securely.

8. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict certain processing
  • Request a copy of your data in a portable format
  • Withdraw consent where processing is based on consent
  • Disconnect any connected platform (Meta, Shopify, WooCommerce) at any time from your account settings

EU/UK users (GDPR): you have the rights described above under the General Data Protection Regulation and may lodge a complaint with your local data protection authority.

California users (CCPA): you have the right to know what personal information is collected, request deletion, and not be discriminated against for exercising these rights.

To exercise any of these rights, contact us at support@catmerce.com.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted data transmission and restricted access to connected-platform data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

11. Cookies

We use cookies and similar technologies, including Google Analytics and the Meta Pixel, to operate the Service and measure advertising performance. See our separate Cookie Policy for full details and how to manage your preferences.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new "Last Updated" date. Material changes will be communicated via email or in-app notice where appropriate.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data:

Catmerce
Banafseq 8, New Cairo, Cairo, Egypt
Email: support@catmerce.com