Refund & Cancellation Policy

Last updated: September 9, 2026

This policy explains how free trials, subscription cancellations, and refunds work for Catmerce.

1. Free Trial

Every new account includes a 1-month (30-day) free trial. You will not be charged during this period. You may cancel at any time during the trial with no cost.

If you do not cancel before the trial ends, your subscription will begin automatically and your selected plan will be billed through Paymob.

2. Cancelling Your Subscription

You may cancel your subscription at any time from your account settings, or by emailing support@catmerce.com.

  • When you cancel, your subscription will not renew at the end of the current billing period.
  • You will retain access to the Service until the end of the billing period you already paid for.
  • We do not provide prorated refunds for unused time within a billing period you cancel mid-cycle (outside the refund window described below).

3. Refund Policy

  • First payment only: If this is your first paid charge after your free trial, you may request a full refund within 7 days of that charge by emailing support@catmerce.com. No reason is required.
  • Renewal charges: Charges for subsequent renewal periods (after your first paid billing cycle) are non-refundable, except where required by applicable law.
  • Annual plans: If you are on an annual plan, the 7-day refund window applies to your first annual charge only.
  • Refunds, when approved, will be issued to the original payment method via Paymob and may take 5–10 business days to appear, depending on your bank or card issuer.

4. Exceptions

We may make exceptions to this policy at our discretion, including in cases of:

  • Billing errors or duplicate charges
  • Technical issues on our end that prevented meaningful use of the Service
  • Requirements under applicable consumer protection law

5. How to Request a Refund or Cancellation

Email support@catmerce.com with your account email and the reason for your request. We aim to respond to all refund and cancellation requests within 2 business days.

6. Contact Us

Catmerce
Banafseq 8, New Cairo, Cairo, Egypt
Email: support@catmerce.com